Privacy Policy

Last updated: December 18, 2025

CoachFollow is a product of Best Partner Media LLC. CoachFollow (“CoachFollow”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our services.

1. Information We Collect

Account Information

• Name and email address
• Authentication credentials
• Subscription and billing status

Client & Coaching Data

• Client names, email addresses, and phone numbers
• Form responses and coaching-related information you collect

Google Calendar Data (Optional)

If you choose to connect Google Calendar, CoachFollow accesses calendar data strictly for displaying scheduled events and assisting with coaching workflows.

2. Google API Services Disclosure

CoachFollow’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy , including the Limited Use requirements.

We only request the minimum permissions required (read-only access unless otherwise stated), do not use Google data for advertising, and do not sell or share Google user data with third parties.

3. How We Use Your Data

• To operate and maintain the CoachFollow platform
• To send one-time links, reminders, and follow-ups
• To display calendar events if Google Calendar is connected
• To manage subscriptions and billing via Stripe
• To improve performance, reliability, and security

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

• Performance of a contract (providing the service)
• User consent (integrations and communications)
• Legitimate interests (service improvement and security)
• Legal obligations (billing and compliance)

5. Data Sharing

We do not sell personal data. Data is only shared with essential service providers:

• Stripe (payment processing)
• Google (calendar integration, if enabled)
• Infrastructure providers necessary to operate the service

6. Data Retention

We retain data only as long as necessary to provide the service or meet legal requirements. You may request deletion of your data at any time.

7. Your Rights (GDPR)

• Right to access your data
• Right to correction or deletion
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no system can be guaranteed 100% secure.

9. Contact

Questions or requests regarding privacy can be sent to support@coachfollow.com.